When an event has been cancelled or postponed, you will be notified via Email.
The event has been cancelled
If an event is cancelled, the full purchase price (including shipment costs and service fees) will be reimbursed to the buyer via the TixProtect Ticombo Guarantee Programme.
If required, the buyer has to return the ticket to Ticombo or the seller. He/she is thus obliged to safely keep the ticket in case the Event is cancelled. Ticombo will inform the buyer about any details in this respect in due time.
The event has been postponed
If the Event is postponed to another date or takes place at another venue (including the rescheduling of a cancelled Event), the buyer is not entitled to a contractual right for reimbursement of the ticket price or any charges.
If the buyer opted for the TixProtect buy-back option at purchase and the event is postponed, the order can be fully refunded. Buy-back fee will not be refunded.
Have you seen that the event has been cancelled and haven’t heard from us yet?
Please open a claim from your order in “My Purchases” and select the option “The event has been cancelled”, so our team can verify the event status and determine the appropriate action.